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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Commercial Escrow Assistant

Columbus, Ohio

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Job ID R035802 Date posted Jun. 22, 2022 Category Escrow Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Provides support to Escrow department by assisting with customer service and administrative duties related to escrow closings.

Essential Functions

  • Good working knowledge of fast
  • Prepare documents.
  • Strong customer service skills.
  • Gather all necessary invoices for Closing.
  • General understanding and knowledge of contract and commitment.
  • Learn and gain proficiency of transactional accounting
  • Work closely with Escrow and Underwriter as directed.
  • Compliance with Corporate and NCS policies and procedures, including wire fraud training.

Knowledge and Skills/Technology Used

  • Strong customer service orientation
  • Detail orientation
  • Excellent verbal communication
  • Problem solving skills
  • Strong organizational skills

Typical Education

  • High School diploma or equivalent

Typical Range of Experience

  • 1-3 years’ experience as an Associate Escrow Assistant or a minimum of 3 years’ experience in a related real estate or title field.

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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