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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Cash Management Specialist Lead

Fort Mill, South Carolina

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Job ID R034219 Date posted Apr. 19, 2022 Category Mortgage Operations Employment Type Full Time

Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

The Cash Management Team Lead provides direct supervision over the Cash Management department to ensure all functions are processed timely and efficiently each day. These functions include but are not limited to, payments, payoffs, reversals, return item adjustments, lockbox reject and default payment processing and ACH/Biweekly set ups and maintenance. This position is responsible for the management of, cash processing and management of exception processing.  The individual will be expected to contribute to improving the effectiveness and efficiency with-in the department. The Cash Management Team Lead will report to the Vice President of Cash Management for day-to-day management and administration.


  • Monitors the complete and timely processing of all payments, returned items and cash-related tasks received in-house or through the lockbox.
  • Hires, trains, supervises, and develops the cash management staff to perform at the highest levels of accuracy and efficiency. Performs a monthly review of transactions processed by each processor monitoring quality, compliance, and timelines.
  • Develops and implements policies and procedures to ensure compliance with all local, state, and federal regulations, and investor and agency guidelines.
  • Ensure written procedures are current.
  • Miscellaneous duties as assigned.


  • Bachelor’s degree or equivalent work experience required.
  • Three to five years of mortgage servicing experience required.
  • Five or more years of experience in a cash related position required.
  • 2 years of supervisory/team lead experience preferred.
  • Effective verbal and written communication skills.
  • Strong leadership skills.
  • Must be flexible, organized and possess excellent time management skills.
  • Must be able to prioritize responsibilities and meet deadlines.
  • Strong attention to detail.
  • Ability to work independently and in a fast-paced environment.
  • Possess strong problem-solving skills.
  • Excellent mathematical skills.
  • Proficient with Microsoft Windows Applications (Word, Excel, and Outlook.)
  • Knowledge of MSP a plus

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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