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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Remote Escrow Operations Manager

Fort Mill, South Carolina; Charlotte, North Carolina; Dallas, Texas; Kansas City, Missouri; Metairie Terrace, Louisiana; Nashville, Tennessee; Oklahoma City, Oklahoma; Tampa, Florida

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Job ID R037830 Date posted Nov. 08, 2022 Category Escrow Employment Type Full Time

Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

Essential Functions

  • Manages and sets priorities of the daily operations of the post closing function in accordance with regulatory requirements and guidelines.
  • Sets department standards and metrics and monitors activities such as turn times
  • Keeps abreast of industry and regulatory changes; implements best practices
  • Manages a group of Supervisors, Leads and team members who have responsibility for operations and project outcomes. Provides direct and indirect supervision of teams.
  • Contributes to project reviews and approves detailed designs and cost estimates for projects. 
  • Participates in long-range departmental planning and provides input to operational decisions and to clarify or modify project plans, and/or schedule requirements.
  • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.  Makes hiring and compensation recommendations.  May get input from Senior Management/Executive Management.

Knowledge and Skills/Technology Used

  • Successful track record designing, developing, and executing complex projects in area of functional expertise.
  • Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
  • Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics.
  • Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
  • Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
  • Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
  • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.

Typical Education

  • Bachelor’s degree or equivalent combination of education and experience

Typical Range of Experience

  • 5-7 years of directly related experience
  • 3-5 years demonstrated experience in a supervisory or management role
  • Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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