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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Senior Software Engineer - Remote Possible

Fort Mill, South Carolina

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Job ID R035006 Date posted May. 11, 2022 Category Information Technology Employment Type Full Time

Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

Essential Functions

  • Full Stack application development experience.
  • Tests and delivers software on time.
  • Provides maintenance of developed software including regression testing and debugging.
  • Experience leading team of engineers in the design, development, and maintenance of software code for business applications.
  • Build test automation suites to ensure the quality of guest impacting products
  • Formulates and defines system scope and objectives for assigned projects.
  • Performs maintenance, installations, upgrades, and other technical duties associated with the support of product applications platforms and/or product systems platforms.
  • Responsible for top-tier implementation and integration with backend databases.
  • Formulate and define system scope and objectives through research and fact-finding to develop or modify internal business systems.
  • Required to perform duties outside of normal work hours based on business needs.
  • Required to perform duties outside of normal work hours based on business needs.


Job Complexities

  • Foster and maintain good relationships with customers and IT colleagues to meet expected customer service levels.
  • Problem-solve and think laterally as part of a team, or individually, to meet the needs of the project.


Supervision Received or Extended

  • Competent to work at the highest technical level of all phases of applications programming activities.
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
  • Troubleshoots a wide variety of complex problems and identifies solutions within broad applications and functional expertise.
  • Regularly provides input to define and implement conceptual issues.
  • Works under general direction.
  • Mentors and advises less experienced team members, monitoring project status.
  • Uses expertise of other team members and leverages a wide range of additional resources to explore/implement complex customized applications as a solution.


Impact


Knowledge and Skills/Technology Used

  • Fluent in multiple application development languages at an expert level
  • Experience with various computer platforms and application environments
  • Expetise with developing multiple tiers of multi-tiered software applications
  • Expertise in designing programs and applications
  • Experience designing application systems
  • Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team
  • Strong organizational or Project Management skills
  • Strong written and verbal communication skills


Typical Education

  • Bachelor's Degree or equivalent combination of education and experience


Typical Range of Experience

  • Typically 5-7 years of directly related experience
  • Previous supervisory experience is must
  • Experience working with distributed team is preferred


License or Certification


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

#SRMACIT

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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