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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Timeshare Escrow Officer

Honolulu, Hawaii

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Job ID R037819 Date posted Nov. 07, 2022 Category Escrow Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Establish escrow accounts and process transactions for vacation ownership properties in accordance with established policies and procedures for developers, brokers and consumers in a high volume, streamlined environment.  Strong customer service skills needed to handle calls and requests, answer questions, and gather and provide information to clients.  Receive contracts from clients, review purchase agreements, set up accounts, and verify data.  Create title insurance policies for each transaction and distribute for each transaction.  Prepare tax documents as may be required.

Essential Functions

  • Works with clients to address escalated customer service issues.
  • Review contracts and purchase agreements to set up accounts and files according to Service Level Agreements; create amendments and interpret cancellation instructions.
  • Prepare closing documents on transactions that may have unique features or complicated matters. Perform quality checks on files.
  • Calculate title and escrow rates based on transaction type.
  • Prepare and distribute invoices for title insurance premiums.
  • Wire funds and obtain necessary approvals.
  • Prepare title insurance policies and distribute according to Service Level Agreements.
  • Maintain records in the escrow accounting system and customer database.


Knowledge and Skills/Technology Used

  • Strong customer service skills
  • Detail / quality oriented
  • Problem solving skills
  • Effective communication skills: verbal & written
  • Proficient MS Office skill set
  • Knowledge of company operating systems (i.e. FAST)
  • Ability to work under pressure, manage challenging customer interactions, and remain flexible to changing schedules and demands
  • Thorough knowledge of escrow requirements as it pertains to balanced files, good funds, FIRPTA, 1099, HAOPTA and Franchise Tax


Typical Education

  • High School diploma or equivalent


Typical Range of Experience

  • 2+ years related experience


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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