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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Branch Manager

Houston, Texas

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Job ID R037639 Date posted Oct. 20, 2022 Category Escrow Employment Type Full Time

Company Summary

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Come join our Houston, TX team as a Branch Manager! You will be responsible for managing the day-to-day operations of an assigned branch where escrow transactions are done. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions.  Ensures employee conformance to established practices and proper training of staff.  Prepares related reports and audits current procedures to monitor efficiency of operations.  Manages and implements processes and policies.  

Essential Functions

  • Responsible for directing or managing the day-to-day operations of an escrow branch
  • Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions
  • Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results
  • Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions
  • Implements processes and supervises the day to day activities of employees responsible for daily operational tasks

Knowledge and Skills/Technology Used

  • Strong process skills required; detail oriented
  • Strong problem-solving skills
  • Ability to lead/sought out for advice; supervisory and administrative skills
  • Excellent verbal and written skills
  • Customer service focused - responds promptly to customer needs and solicits customer feedback to improve service
  • Teamwork - contributes to building a positive team spirit and exhibits objectivity and openness to others' views
  • High school diploma or equivalent
  • Bilingual Spanish preferred

Typical Education

  • High School diploma or equivalent

Typical Range of Experience

  • 6+ years of directly related experience
  • 3-5 years demonstrated experience in a leadership or management role

#LI-KS1

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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