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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Remote Senior Software Engineer

Idaho Falls, Idaho; Atlanta, Georgia; Austin, Texas; Charlotte, North Carolina; Chicago, Illinois; Cleveland, Ohio; Dallas, Texas; Houston, Texas; Irving, Texas; Joliet, Illinois; Kansas City, Missouri; Las Vegas, Nevada; Memphis, Tennessee; Miami, Florida; Minneapolis, Minnesota; Nashville, Tennessee; Philadelphia, Pennsylvania; Pittsburgh, Pennsylvania; Portland, Oregon; Santa Ana, California; Seattle, Washington; Tampa, Florida

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Job ID R036586 Date posted Aug. 05, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! First American Docutech offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Participates in the design, development, coding, testing, debugging, and maintenance of software code for business applications.  Responsible for middle-tier implementation and integration with backend databases.  Works with technical staff to understand problems with software and develops specifications to resolve them.  Participates in the development of software user manuals.

***Open to Remote Candidates***'

Essential Functions

  • Full Stack application development experience - building software for our front-end technology platform used for Mortgage Document distribution, electronic signature and electronic closings. Users include consumers (borrowers) as well as settlement agent and lender employees. Experience within this domain or adjacent mortgage, financial services or fintech servicer provider environments is strongly encouraged.
  • Tests and delivers software on time.
  • Provides maintenance of developed software including regression testing and debugging.
  • Experience leading team of engineers in the design, development, and maintenance of software code for business applications.
  • Build test automation suites to ensure the quality of guest impacting products
  • Formulates and defines system scope and objectives for assigned projects.
  • Performs maintenance, installations, upgrades, and other technical duties associated with the support of product applications platforms and/or product systems platforms.
  • Responsible for top-tier implementation and integration with backend databases.
  • Formulate and define system scope and objectives through research and fact-finding to develop or modify internal business systems.
  • Required to perform duties outside of normal work hours based on business needs.
  • Required to perform duties outside of normal work hours based on business needs.


Knowledge and Skills/Technology Used

  • Fluent in .Net, SQL & C# experience
  • Experience with various computer platforms and application environments
  • Expertise with developing multiple tiers of multi-tiered software applications
  • Expertise in designing programs and applications
  • Experience designing application systems
  • Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team
  • Strong organizational or Project Management skills
  • Strong written and verbal communication skills


Typical Education

  • Bachelor's Degree or equivalent combination of education and experience


Typical Range of Experience

  • Typically 5-7 years of directly related experience
  • Previous supervisory experience is must
  • Experience working with distributed team is preferred

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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