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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Timeshare Associate Escrow Assistant

Lake Mary, Florida

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Job ID R036583 Date posted Aug. 05, 2022 Category Escrow Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

First American is actively seeking an Associate Escrow Assistant to work out of our Lake Mary, FL timeshare offices.

Provides support to Timeshare Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer.  

Essential Functions

  • Performs routine administrative duties to assist in the escrow process
  • Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties
  • Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files


Knowledge and Skills/Technology Used

  • Experience with MS Office suite
  • Strong customer service orientation
  • Detail orientation
  • Excellent verbal/written communication skills
  • Problem solving skills
  • Able to multi-task/organized
  • Able to work in a hectic and time sensitive environment


Typical Education

  • High School diploma or equivalent


Typical Range of Experience

  • No work experience necessary - entry level position
  • Experience dealing with the general public or office environment preferred


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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