Business Systems Analyst/Trainer
Las Vegas, Nevada; Lake Mary, Florida; San Marcos, California
Company SummaryJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
First American Title Insurance Company is currently seeking a highly organized and analytical-minded Title and Escrow Business Support Lead, Systems Analyst and Trainer for the Vacation Ownership Services division. The ideal candidate will possess solid interpersonal skills to conduct virtual and in-person trainings and presentations. These skills will also be necessary to act as a liaison between operations and IT developers. The candidate will have prior experience working with Sharepoint websites, will possess a clear understanding of the assigned groups' business practices, have strong project management skills and ability to learn, design, test and recommend relevant enhancements to proprietary software. The ideal candidate is a self-starter who will be expected to learn the transaction processes and business practices of our division with the expectation of becoming the subject matter expert and to support the divisional training aspect of their role. Out of state travel will be required.
The Business Support Lead, Systems Analyst and Trainer will oversee, develop, coordinate and administer internal training programs for Vacation Ownership Services division employees. Translate business requirements into system definitions and solutions. Resolve system problems to ensure customer processes run smoothly. Document business processes, training procedures, standard operation procedures and project status, among others. Identify training needs, standardize training initiatives, and track and report on training success. Sets a positive example to others relative to professionalism and the respect of others in order to contribute to a positive tone in the workplace.
-Conducts or facilitates general and specific training/instruction programs for organization employees either in person/face-to-face or virtual/webinars.
-Responsible for new hire orientations
-Provides orientation and training on new course materials through the selection of appropriate training aids and/or materials.
-Prepares lesson plans relevant to training material.
-May track and analyze training programs by examining training participants' job performance.
-Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements.
-Actively participates in the design, testing and implementation of new software, training/instructional materials including web publications, policies and procedures manuals and client-specific guidelines.
-Ongoing monitoring of publications, periodicals, web-based information, etc., to identify leading-edge developments in the field of corporate training and the measurement of staff performance and accountability.
-Works under general supervision.
-Actively contributes to the results of a team and works towards achieving team goals and objectives.
-Become a subject matter expert in all major areas of the division and support the team with overflow production as the need arises.
-Must have high school diploma or equivalent
-Bachelor's degree is highly desirable
-3+ years title insurance industry related experience required, escrow experience a plus
-2+ years training, facilitating and/or coaching experience required
-Excellent written and verbal communication skills
-Proficient in MS Office
-Valid driver's license
#AGTLFirst American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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