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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Hybrid Invoice Control Representative

Los Angeles, California; Brentwood, California; Burbank, California; Los Angeles, California; Santa Monica, California; Torrance, California

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Job ID R036634 Date posted Aug. 10, 2022 Category Finance Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

In a fast paced accounting environment perform a variety of routine and some non routine clerical/ accounting function in accordance with standard procedure in general accounting, invoice / payment processing, accounts payable, reconciliation of accounts and response to customer inquiries.

This is a hybrid position based out of our office in West Hills, California

Essential Functions

  • Approve contractor invoices as per the pre-determined invoice approval guidelines.
  • Document all invoice adjustments returns, calls made to contracts and home owners in the appropriate screens.
  • Create work items to Field Services, Customer Services and Purchasing dept.
  • Approve supplier invoices as per the pricing list in Falcon
  • Follow up on equipment return process with contractors
  • Back charge contractors for non- return of equipment
  • Answer incoming calls and or emails from contractors with regard to invoice inquiries.
  • Submit invoice received through email to Data Entry work flow for processing
  • Auditing invoice payment reports to ensure we pay only the correct amount due

Knowledge and Skills/Technology Used

  • Good listening, verbal and written communication skills
  • good customer service skills
  • Good organizational skills with the ability to multi task , prioritize and follow up
  • General knowledge of standard procedure in accounting and basic math skills.
  • Working knowledge of Microsoft Office applications

Typical Education

  • High School Diploma or equivalent

Typical Range of Experience

  • Typically has 0-2 years experience in an accounting environment.



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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