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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Senior Commercial Title Officer

Miami, Florida

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Job ID R037224 Date posted Sep. 22, 2022 Category Title Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Underwrites, researches and writes Title Policies, primarily for commercial transactions, in accordance with internal and external policies and regulations.

Essential Functions

  • Responsible for performing complete title searches primarily for commercial transactions from patent in section land
  • Familiar with all aspects of title work
  • Properly prices commitments, endorsements, policies and guarantees using appropriate schedule of fees and charges
  • Utilizes technical bulletins in order to evaluate and resolve problems
  • Selects appropriate write-ups for commitments and policies both standard and extended coverage and writes error-free instructions to production typist for same
  • Participates in business development activities to maintain existing clients and acquire new clients

Knowledge and Skills/Technology Used

  • Strong written and verbal communication skills
  • Familiarity with company operating systems and knowledge of Microsoft Office including Excel, strongly desired
  • Must be self-motivated with a strong work ethic and the ability to research independently as needed
  • Must be able to keep up in a fast-paced, deadline-driven environment
  • Ability to manage and balance multiple projects
  • Detail / quality orientation
  • Analytical review skills
  • Research skills
  • Strong problem solving skills

Typical Education  

  • High School diploma or equivalent
  • Some college preferred

Typical Range of Experience  

  • 3-5 years title/related real estate experience   


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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