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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Office Coordinator

Minneapolis-St. Paul-Bloomington, Minnesota

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Job ID R035778 Date posted Jun. 21, 2022 Category Administration & Office Support Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Job Description

Essential Functions

  • Performs administrative support duties that require considerable experience, skill and knowledge of organization policies and practices
  • Screens and resolves telephone calls and e-mail inquiries, as appropriate, or directs to relevant staff once resources have been exhausted
  • Manages incoming and outgoing mail and packages
  • Coordinates space reservations, equipment maintenance and building management communication
  • Monitors and orders inventory for office and breakroom supplies
  • Maintains a clean and organized office environment
  • Works closely with escrow staff to scan and distribute closing packages
  • Works closely with escrow staff to proof and distribute recorded documents and policies
  • Provide general support to visitors
  • Assists with general accounts payable/receivable needs and check printing
  • Handles production billing
  • Assists with incoming/outgoing abstracts
  • Assists with office events and projects

Knowledge and Skills/Technology Used

  • Experience with MS Office suite
  • Strong organizational skills with the ability to multi-task
  • Must be able to maintain professionalism and a positive service attitude at all times
  • Handle sensitive information in a confidential manner
  • Excellent written and verbal communication skills
  • Attention to detail
  • Friendly, service-oriented personality
  • Comfortable in a fast-paced environment
  • Proactive problem solver


First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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