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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Commercial Sales Representative

San Francisco, California

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Job ID R036518 Date posted Aug. 02, 2022 Category Sales Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Essential Functions

  • Builds client relationships, secures new orders from new customers, and maintains and expands business with existing client base
  • Communicates proactively with and responds in a timely manner to clients
  • Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, trade shows, Internet Web sites, and other sources.
  • Develops and executes a call plan for the area assigned to include calls on and appointments with qualified real estate agents, brokers and their staff, lenders and attorneys
  • Assesses individual client needs and develops, presents and implements a plan to meet those needs
  • Is highly visible in his/her marketing area by attending real estate industry functions and participating in community and real estate
  • Displays or demonstrates product, using samples or catalog, and emphasizes salable features.
  • Effectively creates or adapts and delivers group and individual presentations to customer groups, target customers, cooperating agents and others


Job Complexities

  • Assignments are broad in nature, usually requiring originality and ingenuity. Has some latitude for un- reviewed action or decision
  • Assigned client group(s) at this level are large and somewhat complex


Supervision Received or Extended

  • Works independently setting own priorities and objectives with supervisory consultation. Work reviewed for soundness of judgment and overall accuracy
  • No responsibility for supervision of others


Impact


Knowledge and Skills/Technology Used

  • Ability to listen to customers and understand their needs and objectives to better respond and provide solutions
  • Applies diplomacy and tact
  • Demonstrates persistence, tenacity and consistency in pursuing revenues opportunities
  • Strong interpersonal communication skills
  • Flexible with the ability to adapt strategy to changing conditions
  • Understanding of market and competition with the ability to identify external threats and opportunities
  • Ability to persuade and influence others
  • Strong negotiation skills
  • Visibility requires maintaining a professional appearance and providing a positive company image to the public.


Typical Education

  • High School Diploma


Typical Range of Experience

  • 2- 5 years of successful residential Title/Real estate industry experience
  • Proven track record of meeting and exceeding sales goals


License or Certification

  • Requires a valid driver’s license.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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