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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Hybrid - Workers Compensation Specialist

Santa Ana, California

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Job ID R037965 Date posted Nov. 21, 2022 Category Human Resources Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Come experience the People First culture at our beautiful Santa Ana Campus and enjoy the best of both worlds, working in this Hybrid role! As an Absence and Workforce Health Specialist, you'll be supporting more than 14,000 employees in a complex, multi-divisional business environment, under the general direction of the Absence & Workforce Health Manager

Your responsibilities will include:

  • Demonstrating expertise in administering leaves of absence; Workers Compensation; Ergonomics and General Liability Insurance
  • Acts as liaison between employees, managers, HR Business Partners, and vendors for leave of absence, Workers Compensation, and Ergonomic related matters while providing a high level of customer service, timely conflict resolution, and sound judgment in triaging and escalating issues
  • Educates and advises HR and managers of the leave of absence, Workers Compensation, and Ergonomics policies
  • Ensuring all federal, state, and local regulations related to leave of absence and Workers Compensation programs, as well as Company policies, are being applied consistently and all documentation is kept up to date
  • Manages leave of absences, accommodations, Workers Compensation, and Ergonomic cases of varying types while coordinating and engaging with other stakeholders as appropriate
  • Ensuring the appropriate vendors manage leave and claims in accordance with the applicable law and company policy
  • Partner with Legal (internal and external), Facilities, and HRBPs to manage relevant leave of absence and Workers Compensation claim detail and response, implementing action plan for timely resolution of claims
  • Keeping current with Leave and Workforce Health trends and best practices; recognize potential implications for the Company and recommend new policies, programs, or opportunities as appropriate Lead key initiatives/projects as needed
  • Participate in projects; recommend policy and procedure changes as appropriate
  • Actively engaging in strategic planning, promotion, delivery and evaluation of leave and occupational health and safety programs
  • Developing and deploying educational materials and training

Education and Experience

  • BA/BS in Human Resources, Business, Psychology, or another applicable field preferred
  • PHR, SPHR, CEBS, or other HR certification preferred
  • 2-3 years of HR experience preferred and 3 years’ experience in leave administration, workers compensation, preferably in a multi-state environment


  • Superior knowledge of the FMLA, ADA, Workers Compensation, and other local, state and federal leave laws as well as best practice for employee leave communication and process improvement
  • Demonstrates effective communication skills with all levels of the organization to ensure all parties understand their responsibilities during an individual’s absence
  • Works collaboratively within and across business units and demonstrates proves experience with conflict management and influencing skills
  • Demonstrates good judgment by anticipating the consequences of actions and weighing multiple, sometimes conflicting priorities
  • Proficiency with software including Microsoft office suite (Word, Excel, Outlook) and Workday or other HR system

A Few Additional Traits

  • Strong time management
  • Detailed
  • Strong customer service skills
  • Flexible
  • Team Oriented
  • CA based, office located in Santa Ana: Work remotely M, W, F and work in our office on T, TH



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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