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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Lead UX Researcher

Santa Ana, California

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Job ID R045063 Date posted Jun. 04, 2024 Category Information Technology Employment Type Full Time

Who We Are

Come join Sequoia, newly formed to re-imagine and digitize the title search and examination process through Big Data, AI, document automation and modern, cloud-native application development. As a market leading title insurance company, powered by the nation's largest and most complete property information, ownership and recorded document database, First American is committed to advancing title automation and removing friction from the real estate closing process. Our modern title decisioning solutions create certainty and speed through data and analytics, delivered to real estate agents, lenders, title agents and homebuyers. Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

About the Team:

The Product Design & Research (PDR) team is internal to Sequoia and supports the organization through user experience (UX) design and research. We employ a variety of research methodologies to capture user behaviors, needs, and pain points. Afterwards, we utilize those findings to build user-centered solutions.

About the Role:

As a Lead UX Researcher, you will utilize a variety of research methodologies to understand our users, both internal and external to the organization. During data collection, you will bring our partners “along for the ride” to improve buy-in. You will also serve as the organization’s evangelist for the user, educator of best UX practices, and research subject matter expert. Additionally, you will act as a leader on the team, assisting with research education, strategy, and training.

Responsibilities:

  • Develop research plans based on a business problem
  • Collect and analyze data, while including partners to build rapport
  • Report findings as actionable next steps
  • Collaborate with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and Product
  • Communicate clearly across various audiences, levels, and job functions
  • Build consensus with partners
  • Practice active and empathetic listening
  • Takes constructive feedback well, and strives to improve professionally
  • Works autonomously and independently
  • Practices a flexible approach to problem solving
  • Takes accountability for their actions
  • Acts as a leader on the team, assisting with research education, strategy, and training

Minimum Qualifications:

  • Bachelor’s degree in Human-Computer Interaction (HCI) or Human-Factors, or related field (e.g. Business & Market Research; Cognitive Science; Educational Technology; Informatics; Library Sciences; Social Sciences)
  • 7+ years of experience in an applied or product research setting
  • Expert at conducting generative (i.e., discovery) and evaluative (i.e., testing) research
  • Expert at transforming research data into a story with actionable insights
  • Highly proficient at collaborating with a diverse group of partners, including, but limited to: Design, Engineering, Operations, and Product
  • Ability to work autonomously and independently on projects, with little-to-no oversight
  • Positive attitude, with an interest in mentoring others for professional development
  • Ability to act as a leader on the team, assisting with research education, strategy, and training

Pay Range: $160,000 - $174,000 annually

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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