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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Product Owner - ACH Payment Services

Santa Ana, California

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Job ID R037689 Date posted Jan. 26, 2023 Category Product Mgmt Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

**Remote Applicants Welcome**

As a Product Owner at First American Trust, you will work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, and opportunities to deliver a great Payments Service for Trust’s commercial customers. The ideal candidate will have a strong focus on value and drive for results, interpersonal skills, positive attitude and be comfortable managing and coordinating cross functional teams. A strong knowledge of Agile methodology and possession of an ACH payment business acumen used to set vision and prioritize competing user stories, as well as, strong organization, and planning skills with a consistent track record for delivering commitments as required.

Serve as the voice of the client; develop and maintain a clear product vision and roadmap; work with internal and external customers and Vendor to analyze needs and align the ACH product roadmap to Trust’s vision and strategic objectives:

  • Focused on delivering value, act as a leader of the team and an internal and external ambassador for the product and, as the primary contact for the product(s)

  • Clearly define requirements and acceptance criteria for the product; own the end-to-end development of features from problem identification through testing, release and analysis

  • Develop detailed specifications for product features so they are clearly understood by the implementation and development teams

  • Work closely with Technology teams to determine plans for product implementation, integration, and deployments with business partners

  • Own and actively manage the product’s vision and backlog(s); continuously drive optimization of related processes

  • Author or review written materials such as product documentation, vendor release notes, product bulletins, and other materials

  • Lead 3rd party integrations to support strategic partnerships and act as main product point of contact for implementation

  • Ensure that products and product capabilities deliver an optimal user experience, conform to the product requirements, and meet product quality standards with a holistic approach to customer experience across all channels

  • Serve as a SME (subject matter expert); conduct ongoing research on competitor products/services, pricing, and industry trends to put forth roadmap recommendations

  • Ensure that all product and related issues raised by internal/external clients and/or partners are resolved in a timely manner; keep relevant stakeholders apprised of progress

  • Set operational standards, processes, and procedures for the ongoing operation of products in conjunction with the relevant operation teams

  • Continuously drive optimization of related processes

  • Manage multiple product initiatives that are valued by the customer, using Agile Methodology

  • Develop scope and define backlog items that are appropriately prioritized; analyze ideas and bring recommendations to Product Portfolio Management team and leadership for prioritization

  • Represent the team well in front of stakeholders, clients, and users


  • 2-4 years of experience as a Product Owner

  • 3 to 5 years related Commercial Banking industry experience, including ACH payments, utilizing a Banking industry payment platform and added value knowledge of Banks merchant deposits processing systems

  • Must have experience with NACHA requirements, ACH Formats and messages along with an understanding of High Value and Low Value payments

  • Experience with other forms of payment such as SWIFT and Check processing preferred

  • Experience in writing use cases and ability to write clear user stories and acceptance criteria

  • Experience stepping into new and unfamiliar markets and business environments, and learning to identify and translate the requirements of those environments into a coherent product vision.

  • Ability to individually influence those around them and garner support for recommendations and priorities

  • Creative thinker with good interpersonal skills and developing a relationship with team members, stakeholders and customers

  • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences

  • Ability to work with cross functional teams to deliver on a common goal

  • Strong skills in data, metrics, and analysis


Pay Range: $78,700 - $121,000 USD Annual

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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