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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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(Remote) Associate IT Project Manager

Santa Ana, California-Remote; California-Remote; Oregon-Remote; Utah-Remote;

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Job ID R044660 Date posted May. 15, 2024 Category Project & Program Management Employment Type Full Time

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

What You'll Do

  • Facilitate the disconnect/reconnect of desktop/print/copy/scan hardware as it relates to facility-related projects, such as new offices, office relocations, office closures and office remodels.
  • Provide support and troubleshooting for desktop environment (desktop/print/copy/scan) for business staff through the lifecycle of assigned projects and responsibilities.
  • Working with external technology vendors to schedule, resource, and execute technicians as needed for assigned projects.
  • Work with external vendors and resources to ensure appropriate COIs are obtained in order to meet project target deadlines.
  • Assists with print optimization efforts to reduce the printer fleet through assigned projects and responsibilities.
  • Oversees multiple small to large scale projects.
  • Gathers information for project deliverables, plans, schedules, and status reports.
  • Coordinates schedules to ensure timely completion of project.
  • Assists in creating project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
  • Facilitate the discovery, planning, and implementation of the desktop enviroment for assigned M&A activities.
  • Processes new desktop hardware (desktop/print/copy/scan) requests from the business through lifecycle of each request.
  • Installs and configures desktop hardware (desktop/print/copy/scan) for business staff.
  • Facilitates meetings including preparing agendas and coordinating schedules and materials, documenting meeting minutes, following-up on action items, gathering, organizing, and distributing project related documentation.
  • Assists in conducting risk monitoring and controls during a project's duration to ensure ability to achieve expected outcomes, on time and on budget.
  • May track or monitor project budgets including project cost estimates and forecasting.
  • Prepares project status reports and keeps team informed of project status and related issues.
  • Will be required to perform project execution duties outside of normal work hours based on project assignments and business needs.
  • Some travel will be required as needed based off project and business needs.
  • Use and contribute to the knowledge base to resolve issues using KCS methodology.
  • May be called upon to assist senior management and executives where sensitivity to confidential information and timely problem resolution is critical.
  • Identifies opportunities for continuous improvement and efficiencies.
  • Analyzes multiple factors to recognize and appropriately manage risks associated with performance of duties assigned and escalates issues/concerns as required.
  • Errors may cause business disruption.


What You'll Bring

  • Understanding of technology disciplines to setup and troubleshoot desktop/network print/copy/scan devices within complex desktop environments with limited assistance.
  • Proficiency in Windows Operating Systems and Microsoft Office Applications
  • Proficiency in supporting and managing desktop/network print/copy/scan hardware.
  • Demonstrate problem solving skills to ensure quick and efficient problem resolution.
  • Demonstrated experience in providing excellent customer service.
  • Understanding of the Service Now Platform.
  • Good organizational and coordinating skills
  • General analytical skills
  • Good time management skills
  • Knowledge of project management best practices and current technologies
  • Familiar with project management methodologies and techniques
  • Familiar with applicable business processes sufficient to communicate with team members, customers, and management.
  • Experience with coordinating projects in a business and/or technology environment.
  • Some experience with risk management
  • Experience with coordinating multiple projects or large projects
  • Experience with coordinating project plans and budgets
  • Experience with facilitating meetings
  • Verbal and written communication skills sufficient to create project documentation
  • Knowledge of communication, statusing, and Project Management tools to create project documents and reports.

Pay Range: $63,600-$113,000 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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