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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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REMOTE Senior Software Quality Assurance Engineer

Santa Ana, California

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Job ID R034243 Date posted Sep. 20, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Senior Software Quality Assurance Engineer (open to remote)


Ensure the quality of our software by contributing to the software development process, helping to define requirements, and utilizing automation tools. You will be working closely with product managers and software engineers to implement and execute automated, as well as manual, testing to help identify issues across multiple integrated systems.


*Create detailed, comprehensive and well-structured test plans and test cases

*Estimate, prioritize, plan and coordinate testing activities

*Design, develop and execute automation scripts using open source tools

*Identify, record, document thoroughly and track bugs

*Perform and document risk analysis

*Perform thorough regression testing when bugs are resolved

*Develop standards and procedures to determine product quality and release readiness

*Liaise with internal teams (e.g. developers and product managers) to identify system requirements

*Investigate the causes of non-conforming software and train users to implement solutions

*Track quality assurance metrics, like defect densities and open defect counts

*Proficiency in decomposing requirements and developing test automation for projects of simple to high complexity

*Practice automation development efficiency, maintainability and reusability

*Understand software quality best practices, test strategy and planning, test case development, test case deployment and execution, test data, defect tracking, and test automation; actively participate in process improvements

*Recognize issues (e.g. with requirements, design, implementation, etc.) and work with appropriate resources to address and resolve

*Mentor and train other team members

*Test Complex Cloud Infrastructure and platform products that scale

*Interface and communicate with internal teams and external support groups

Required Skills and Experience

*Advanced degree in Computer Science, Information Systems, or equivalent preferred

*A minimum of 4 years of experience in enterprise and large-scale internet-facing software quality, including 4 years as a technical leader

*Minimum of 2 years of experience in testing Web Services and API interfaces

*Experience with load testing applications

*Experience with bug tracking platforms such as Azure DevOps

*Experience with on-line collaboration tools such as Microsoft Office a plus

*Experience with Linux Shell Script, Python, and Java

*Communication skills – English, verbal and written

*Technical writing skills desired, not required

*A minimum of 4 years of experience with the following:

Agile development methodologies and SDLC processes

Strong QA fundamentals (both white- and black-box testing, agile process)

Must have experience using Databases and writing SQL queries

Coding for automation, without reliance on record and playback scripting

Deep working knowledge of automated code coverage and static analysis software

Open source and with the open source community



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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