Remote Senior Software Support Engineer

We are looking for full stack expert .NET Software Support Engineer with strong development background that are always learning, supporting our business applications, and adapting to the ever-evolving technical landscape.

Essential Functions:

• Ability to understand code and to write your own for automation tasks

• Experience with handling and supporting live production incidents.

• Excellent application debugging and infrastructure troubleshooting skills.

• Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure.

• Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.

• Monitor application performance and make recommendations to improve overall application proficiency.

• Investigate and resolve production issues with application and environment.

• Deep dive and conduct root cause analysis of application problems and provide resolution in a timely manner

• Contribute to process improvements with an automation focus

• Fine tune existing or develop new custom internal tools for application monitoring.

• Triage, prioritize, and resolve or escalate inbound support cases in timely manner.

• Contribute to knowledge base to disseminate product knowledge throughout the company.

• Participate in weekend on-call rotation for production support.

• Strong written and verbal communication skills

• Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team

• Strong organizational and Project Management skills

Requirements:

• Requires Bachelor's degree in computer science.

• 5+ years of hand-on experience in application and technical support role in live production environment.

• Experience developing and supporting web-based, web services, and database driven applications

• Experience in API management tools like Akana, Mashery, Apigee

• Experience in monitoring infrastructure performance using standard performance monitoring tools (Perfmon, ProcDum, DebugDiag, JMeter, JCconsole, etc.)

• Experience in working with AWS stack.

• Experience with automation using PowerShell, Python scripting or similar technologies.

• Strong customer service and communication skills

• Extensive experience with Splunk or similar log monitoring tools

• Experience with monitoring tool development (Java /JavaScript framework/Elastic /log stash /Kibana)

• Experience with AppDynamics and CloudWatch or similar APM monitoring (New Relic, DynaTrace, etc.)

• Preferred experience with Microsoft Technologies C# .Net 4.5 or above, SQL Server 2016

Pay Range: $87,945.00 - $162,360.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

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