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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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(Remote) Senior Systems Administrator

Santa Ana, California

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Job ID R043602 Date posted Jul. 01, 2024 Category Information Technology Employment Type Full Time

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, patching, and optimizing all networked software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Essential Functions

  • Receives work assignments through the “ticketing system” or from, Lead Administrators or management.
  • Performs server software installation and maintenance tasks. These tasks range from standard in nature to complex.
  • Installs and maintains infrastructure management tools.
  • Monitor and analyze system logs, alerts, and reports to identify and resolve issues.
  • Provides advanced problem identification and resolution support services as well as performance monitoring and capacity planning support.
  • Plays a principal role in the development and implementation of departmental workflow automation processes and procedures.
  • Ensures the security, availability, performance, and scalability of our enterprise directory and collaboration infrastructure.
  • A point of contact for internal and external customers, providing technical guidance and support for collaboration and directory services offerings.
  • Key contributor with technical evaluations and “proof of concept” programs as it relates to evaluating and implementing new technologies and tools.
  • Required to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
  • Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

Collaboration/Microsoft 365 and Windows Directory Services Engineer

  • Design, install, configure, and troubleshoot Active Directory, ADFS, Microsoft Exchange, Microsoft 365, Power Automate, and other related technologies.
  • Administer Active Directory DNS and BlueCat Enterprise DNS to ensure the reliability and security of our domain name system.
  • Support and administer Proofpoint email gateway and security platforms.
  • Knowledge of email delivery principles and authentication, including SPF, DKIM, DMARC, etc.
  • General knowledge of AWS and Azure cloud virtualization platforms.
  • Basic organization skills to balance and prioritize assigned work.
  • Good verbal and written communication skills.
  • Ability to work as a member of a multi-cultural, multi-location, team.

Typical Education

  • Generally requires BS Degree or equivalent combination of education and experience.

Typical Range of Experience

  • Employees entering this job typically have:
  • 5+ years of hands-on technical experience supporting some combination Microsoft Directory Services, Microsoft

License or Certification

  • Desired Certifications:
  • Microsoft Windows operating system
  • Storage Area Networking
  • Infrastructure Management Tools
  • VMware, Citrix, or Hyper-V virtualization technologies

Pay Range: $86,700 - $ 144,500

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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