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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Remote Sr Xactly Analyst

Santa Ana, California; Georgia; Missouri; Nebraska; New York; Pennsylvania; Tennessee; Virginia; California; Florida; Illinois; Maryland; Colorado; Nevada; Remote

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Job ID R038320 Date posted Jan. 20, 2023 Category Human Resources Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Our HRIS team is growing again! If you are a system admin expert in sales performance management applications such as Xactly, Varicent or a similar platform, we want to talk to you! In this role you will lead and participate in the design, implementation and ongoing maintenance of First American’s variable pay application. You will be a member of the HRIS team, partnering closely with colleagues in compensation as well as divisional sales operations teams to roll-out new and/or maintain existing variable pay plans for the company. 

Essential Functions

  • Serve as subject matter expert on the variable pay application including design, configuration, security and administration
  • Facilitate meetings to determine business needs, conduct feasibility study of requirements and develop viable solutions to meet the business’ needs
  • Conduct continuous research of new functionality and features that could be implemented to meet business requirements
  • Act as enterprise-level system admin responsible for activities such as configuration updates, privileged security management, reporting, etc.
  • Provide application support such as incident triage, research application bugs, respond to customer escalations, scenario re-creation and document findings
  • Prepare test scripts; execute, lead and support user testing through rollout of new system functionality
  • Perform post-implementation evaluations in support of continuous process improvement
  • Review system audit reports and perform resolution of complex production issues
  • Manage service requests with vendor to resolve functionality issues
  • Plan and/or monitor all tasks and/or phases involved in successful delivery of application solution

Knowledge, Experience & Qualifications

  • Bachelor’s degree or equivalent combination of education and experience
  • 7+ years of HRIS, Sales Operations or related experience
  • Experience in sales performance management systems such as Xactly, Varicent or a similar platform
  • Exposure to Workday preferred
  • Experience in process improvement and ability to drive efforts to standardize, optimize and simplify processes and technical solutions
  • Excellent analytical, organizational and problem-solving skills, including data analysis
  • Strong communication and interpersonal skills
  • Energetic, motivated, able to collaborate effectively with cross-functional teams
  • Ability to multitask and prioritize
  • Advanced Microsoft Excel skills

Pay Range: $78,700-135,000 annually

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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