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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Scrum Master

Santa Ana, California

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Job ID R043092 Date posted Feb. 09, 2024 Category Information Technology Employment Type Full Time

Who We Are

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Scrum Master assists in the delivery of software products. This role supports software product development teams delivering on critical business initiatives.  Plans, monitors, and manages internal projects from initiation through completion employing Scrum Master techniques in an Agile environment.

What You'll Do

  • Organize scrum ceremonies including daily standup, backlog refinement, sprint planning, sprint reviews, and retrospectives.

  • Partner with Product Owners and Software Development teams to achieve business objectives.

  • Assist with refining and maintaining product backlog, as needed.

  • Where necessary, help the Product Owner manage customer expectations and stakeholder communications.

  • Act as a liaison between the team and others, minimizing interruptions to the sprint, keeping the team focused on delivering a quality product.

  • Plan and execute within the commitments and roadmap developed.

  • Assist the team through maturity of agile and scrum processes, improving delivery and confidence in commitments.

  • Identify, understand, and track impediments; help remove them and drive improvements to optimize how the team works.

  • Communicate to all levels of the organization on progress and status.

  • Required to perform duties outside of normal work hours based on business needs.

What You'll Bring

  • Demonstrated experience with Agile methodologies (Scrum, Kanban etc.)

  • Skilled in facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

  • Ability to thrive in a fast-moving environment and work on multiple priorities and/or projects simultaneously without impact to quality of work

  • Experience being on Scrum teams in a variety of different contexts (different team sizes/organizations/cultures)

  • Demonstrated experience in issue identification and resolution

  • Knowledge of JIRA and other agile tools to measure team productivity and report metrics

  • Must possess and utilize exceptional written and verbal communication skills to keep teams operating at maximum efficiency while also ensuring senior leaders and executive management are informed of progress at all times

  • Adaptable and flexible in a cross-functional environment

Typical Education

  • Bachelor's Degree in Business, Information Technology, or related fields or significant domain expertise

Typical Range of Experience

  • 2-5 years of using Scrum agile methodology

Salary Range: $71,500 - $125,000

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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