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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Senior Bank Operations Representative

Santa Ana, California

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Job ID R036369 Date posted Jul. 27, 2022 Category Finance Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of the First American family of companies, First American Trust is a federal savings bank that has provided banking, wealth management, and trust solutions on a national, full-service basis for more than five decades. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Responsible for performing the back office tasks necessary to support all of the Banking products and services.

Essential Functions

  • Working the wire transfer system queues to keep large volumes of high dollar funds flowing quickly and accurately and in compliance with federal regulations.
  • Application/general ledger balancing and reconciliation.
  • Research and clear Fed adjustments and other out of balance conditions.
  • Researching and clearing customer out of balance issues.
  • Process incoming and outgoing ACH files and processing returns and exceptions.
  • Processing un-posted transactions and returned deposited items.
  • Processing and reconciling positive pay exceptions.
  • Other miscellaneous duties assigned by the Operations Supervisor.

Requirements

  • 3-5 years of experience in heavy volume wire operations
  • Knowledge of funds transfer payment process including but not limited to: Fedwire, SWIFT, OFAC, and general banking procedures
  • Strong verbal, listening and written communication
  • Ability to work effectively in a multi-task, high-volume environment
  • Self-motivated and results- oriented
  • High degree of patience and problem management techniques to resolve problems
  • Good organizational skills with the ability to multi-task, prioritize, and follow up

Typical Education

  • High School / Bachelors preferred


Typical Range of Experience

  • Typically has 4- 6 year’s experience in a Financial Institution or Banking operations environment
  • Experience using banking platform systems

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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