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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Senior Compliance Officer - Mortgage Servicing

Santa Ana, California

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Job ID R037638 Date posted Jan. 19, 2023 Category Compliance Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Supports and /or performs audits to detect violations of laws and applicable regulations, as well as company policies and procedures; investigates misconduct, promotes ethical practices and culture, and evaluates compliances issues / concerns within the organization; and ensures coordination with other departments aligning compliance activities.

Hybrid work schedule is Tuesday & Thursday onsite in Santa Ana, CA.

Essential Functions

  • Performs audits of compliance with laws and regulations, policies and procedures, contracts and other compliance obligations in accordance with the Compliance Program, with an emphasis in mortgage servicing.
  • Collaborates with other departments (e.g., Risk Management, Internal Audit, Shared Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Consults with Compliance Director, VP of Compliance, Chief Compliance Officer and / or division operations counsel as needed to resolve difficult compliance issues with focus on regulatory and legal areas.
  • Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures.
  • Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends.
  • Identifies potential areas of compliance vulnerability and risk; monitors corrective action plans for resolution of problematic issues.
  • Monitors the performance of the Compliance Program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness.
  • Performs special reviews/projects under the guidance of the Compliance Director, VP of Compliance, Chief Compliance Officer, division operations counsel and management.

Knowledge and Skills/Technology Used

  • Knowledge and expertise in financial services industry, preferably in mortgage servicing or originations, insurance, or banking, or real estate mortgage services is a plus.
  • Strong analytical and creative problem solving skills.
  • Ability to manage multiple tasks, projects, and competing priorities simultaneously.
  • Must consistently demonstrate reliability and a strong work ethic.
  • Strong organizational skills with the ability to multi task, prioritize and work under pressure.
  • Strong knowledge of audit process.
  • Proficient in Microsoft Word, Excel, and PowerPoint.


Typical Education

  • Bachelor's Degree or equivalent combination of education and experience


Typical Range of Experience

  • 5+ years of compliance, audit and / or related experience


License or Certification

  • CCEP / CIA designation preferred

Pay Range: $94,800 - $152,900 annually

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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