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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Senior Site Reliability Engineer – Observability

Santa Ana, California; Austin, Texas; Houston, Texas; Las Vegas, Nevada; Los Angeles, California; Phoenix, Arizona; Plano, Texas; Portland, Oregon; Salt Lake City, Utah; San Diego, California; Seattle, Washington

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Job ID R037335 Date posted Oct. 03, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

The team is on an exciting transformation journey and moving from the classic support model to the site reliability engineering model. We are looking for a person who has prior SRE experience on the on-premise and cloud technologies. We are in search of an engineer who has lived and thrived during the transformation journey by not just following the work directed, but by the virtue of thinking out-of-the-box and working on developing monitoring applications and taking up deep dives into issues.

Essential Functions:

  • Efficiently handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices.

  • Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation.

  • Build end-to-end monitoring infrastructure (Logging, Metrics, Tracing) and work closely with the other Production Engineers to provide the right tooling to measure the reliability of our systems.

  • Establish SLIs, SLOs, Error Budgets, and other SRE metrics to ensure the better reliability.

  • Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure.

  • Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems.

  • Maintain effective knowledge base and runbooks to bring faster resolution to production issues.

  • Provide weekend on-call rotation for production support.

  • Communicate with stakeholders using strong written and verbal communication.

  • Constantly update personal technical and business knowledge and skills and mentor others to increase the knowledge and skills of the team.

  • Provide stellar organizational support, customer support, and self-manage project initiatives.

Technical Skills:

  • Bachelor's degree in computer science or equivalent combination of education and experience.

  • 9+ years of hands-on experience in application and technical support role in live production environment following Development, DevOps, and SRE best practices.

  • 6+ years of hands-on experience with configuring and monitoring via tools such as Splunk, AppDynamics, ELK, Microsoft SCOM, Windows Processes, JavaScript Framework, etc.

  • 4+ years of experience with monitoring web-based applications, webservices, and database driven applications using Microsoft Technologies C#, .Net 4.5, Azure DevOps, & SQL Server 2016.

  • 2+ years of experience monitoring on AWS Workloads using AWS CloudWatch, AWS X-Ray, etc.

  • Experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Perfmon, PerfView, ProcDump, DebugDiag, etc will be a plus.

  • Experience with automation using PowerShell, Python scripting or similar tech preferred.

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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