Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Configuration Management Role:

The Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, patching, and optimizing all networked software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

*Candidate must live in commutable distance to our headquarters in Santa Ana, CA as they will need to work a hybrid schedule*

Desired Characteristics:

• Superior problem solving and troubleshooting skills at the System Engineer level.
• Excellent written/verbal communication skills
• Ability to utilize data and reports to perform administration.  Must be able to query, report, categorize, analyze, compare, and summarize data involved in administration of an environment.
• Exceptional customer service, overall communication and technical writing skills.
• Demonstrate aptitude for providing exceptional customer service in politically charged environment.
• Excellent time management/Highly available/Punctual
• Possess the ability to work independently with minimal management supervision and as part of international team of engineers.
• Project and task oriented
• Sufficient technical depth to communicate with development and other internal organizations at a peer level.
• Ability to multitask
• Be confident in actively participating in team support by proposing and implementing solutions.
• Communicative/Forthcoming

Job Description:

• Superior knowledge and demonstrated technical proficiency building Microsoft Endpoint Configuration Manager (SCCM) task sequence workstation images within a large environment.
• Superior knowledge and demonstrated technical proficiency packaging and deploying software utilizing Microsoft Endpoint Configuration Manager (SCCM) within a large environment.
• Superior knowledge and demonstrated technical proficiency creating reports and configuration baselines utilizing Microsoft Endpoint Configuration Manager (SCCM) within a large environment.
• Working knowledge and technical proficiencies of Window patching\updating utilizing Microsoft Endpoint Configuration Manager (SCCM) and performing vulnerability remediation.
• Superior knowledge and demonstrated technical proficiency utilizing PowerShell to perform administration of Windows system environments.
• Working knowledge and technical proficiency managing Microsoft Azure AD, Microsoft Intune admin center, and Microsoft 365 Defender.
• Working knowledge and technical proficiency performing data queries of Microsoft SQL databases and tables.
• Experience automating system builds utilizing infrastructure-as-code principles.
• Experience developing scripts for automation of server\workstation administration and configuration management tasks in PowerShell.
• Excellent troubleshooting of MS Windows operating system and client\server applications.  Knowledge of TCP/IP and other protocols including use of troubleshooting tools – PowerShell, Perfmon, ProcMon, Systernals, and packet sniffers (Wireshark/Netmon).
• Administration of the MS Win10 OS and Active Directory Service (AD); Administrative objects, security level delegation, and group policies under Win10/11.
• Ability to provide escalation technical support, training and mentoring to Intermediate Systems Administrators.

Requirements:

• 5 to 8 Yrs. experience with the administration of the Windows OS and Active Directory Services (AD), Microsoft Endpoint Configuration Manager (SCCM), Microsoft Azure AD, and Microsoft Intune admin center.
• Microsoft Certifications Preferred
• Experience with complex network and communications implementations (IP, UDP, TCP. ICMP protocols and routing).

Pay Range: $78,700-$145,200

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.