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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Software Engineer

Santa Ana, California

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Job ID R037194 Date posted Sep. 20, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Participates in the design, development, coding, testing, debugging, and maintenance of software code for business applications.  Responsible for middle-tier implementation and integration with backend databases.  Works with technical staff to understand problems with software and develops specifications to resolve them.  Participates in the development of software user manuals.

Essential Functions

  • Experience and solid understanding of various software engineering practices.
  • Experience translating software requirements and experience with software design solutions.
  • Build test automation suites to ensure the quality of guest impacting products
  • Designs, codes, unit test, debug, and document those programs.
  • Customizes software based on research and customer needs.
  • Prepare detailed specifications from which programs will be written, designed, coded, tested and debugged.
  • May consult with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation
  • Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
  • Required to perform duties outside of normal work hours based on business needs.


Knowledge and Skills/Technology Used

  • Fluent in multiple application development languages at an expert level
  • Experience with various computer platforms and application environments
  • Expertise with developing multiple tiers of multi-tiered software applications
  • Expertise in designing programs and applications
  • Experience designing application systems
  • Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team
  • Strong organizational or Project Management skills
  • Strong written and verbal communication skills


Typical Education

  • Bachelor's Degree or equivalent combination of education and experience


Typical Range of Experience

  • Typically 2-5 years of directly related experience
  • Experience working with distributed team is preferred


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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