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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Software Solution Architect - Remote Opportunity

Santa Ana, California; Albuquerque, New Mexico; Ann Arbor, Michigan; Atlanta, Georgia; Boise, Idaho; Charlotte, North Carolina; Dallas, Texas; Des Moines, Iowa; Detroit, Michigan; Houston, Texas; Irvine, California; Jacksonville, Florida; Lansing, Michigan; Los Angeles, California; Miami, Florida; Minneapolis, Minnesota; Orlando, Florida; Palo Alto, California; Phoenix, Arizona; Portland, Oregon; Raleigh, North Carolina; Sacramento, California; Minneapolis-St. Paul-Bloomington, Minnesota; Salt Lake City, Utah; San Antonio, Texas; San Diego, California; San Francisco, California; Seattle, Washington; Shelton, Washington

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Job ID R036133 Date posted Jul. 18, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

Job Profile Summary

Participates in the design, development, coding, testing, debugging, and maintenance of software code for business applications. Responsible for middle-tier implementation and integration with backend databases. Works with technical staff to understand problems with software and develops specifications to resolve them. Participates in the development of software user manuals.

Essential Functions

  • Collaborate with product managers to translate business requirements into system specific functional requirements.

  • Responsible for design and full implementation of product. Experience with presentations. Also, ensures architecture meets design specs.

  • Performs tasks necessary to support design, QA and implementation teams necessary to rollout product.

  • Research, design, write, test and implement new software applications and systems.

  • Modify and enhance existing complex applications and systems.

  • Champion change; drive and set technical direction for the functional group.

  • Responsible for quality assurance review.

  • Acts as project leader for projects with small budgets or limited duration.

  • Propose and split large architectural objectives into smaller incremental objectives

  • Evaluate design alternatives, and perform cost benefit analysis

  • Required to perform duties outside of normal work hours based on business needs.

  • Help team troubleshoot production issues.

  • Responsible for maintaining up to be architectural diagrams.

Job Complexities

  • Monitor and report to management on the status of project efforts, anticipating and identifying complex issues that inhibit the attainment of project goals and implementing corrective actions.

Supervision Received or Extended Impact

  • Has full technical knowledge of all phases of applications programming.

  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.

  • Troubleshoots and guides others on a wide variety of complex problems and identifies solutions within broad application and functional expertise.

  • Works to define and implement conceptual issues.

  • Acts Independently under general direction

  • Leverages a wide range of additional resources to explore/implement complex customized applications as a solution.

  • Acts as a team leader for projects with moderate budgets or of a short to intermediate duration

Knowledge and Skills/Technology Used

  • Strong .NET and Web services experience.

  • Fluent multiple application development languages at an expert level

  • Experience with various computer platforms and application environments

  • Expertise with developing multiple tiers of multi-tiered software applications

  • Expertise in designing programs, applications and systems

  • Constantly updating technical knowledge and skills and mentoring others to increase the skill level of the department

  • Must have conceptual understanding of domain technologies.

  • Ability to convey technical and conceptual ideas/topics to non-technical personnel

  • Presentation

  • Strong organizational or Project Management skills

  • Ability to design systems with Infrastructure, Network and server operations team in building complex enterprise level applications.

  • Practical experience designing and implementing  cloud-native/serverless solutions in AWS at scale

  • Demonstrated technical knowledge of API ecosystems, CI/CD and DevOps principles, and design thinking

  • Experience designing AWS infrastructure

  • Experience working with AWS services like VPC, EC2, RDS/Aurora, Security Groups, IAM, Cloud Watch, CloudFront, SNS, SQS, API Gateway, Lambda, S3, FSx, KMS

  • Experience working with ADO and GIT.

Typical Education

  • Bachelor's Degree or equivalent combination of education and experience

  • Master's Degree preferred

Typical Range of Experience

  • Typically 7+ years of directly related experience

  • Experience working with distributed team is preferred License or Certification


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.




First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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