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First American Financial Corporation
Oscar M., Production Coordinator

Oscar M. Production Coordinator

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Sr. Salesforce Business Systems Analyst (Remote)

Santa Ana, California

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Job ID R045343 Date posted Jun. 24, 2024 Category Information Technology Employment Type Full Time

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

Join the ranks of visionary technology leaders at First American's Direct Division—where history meets innovation, and tradition fuels transformation. As a Sr. Salesforce Business Systems Analyst, you'll be more than a technological leader; you'll be a steward of a legacy that stretches back to 1889. As our Sr. Salesforce Business Systems Analyst, you won't just be implementing technology; you'll be helping to define the culture of a sales and marketing organization undergoing transformative change. You will help design the future state architect of Salesforce serving as the backbone of our quest for unity—fostering communication, enabling transparency, driving alignment, and ensuring accountability across the board. We're not just seeking a technical expert; we're in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in Salesforce, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model—bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. And through your lens, data will not just be data; it will be the narrative that empowers every role within our sales and marketing organization. Be a part of the team that's not just making history but redefining it. Come architect the future of sales at First American's Direct Division. A multi-billion-dollar operation honored as a Fortune 500 Best Company to Work For. Your architecture won't just serve our business; it will set a precedent for the entire title and settlement industry

What You’ll Do

  • Collaborate with stakeholders to capture, identify & prioritize business requirements for solutions within Salesforce projects
  • Create comprehensive documentation including requirements, design specifications, and user guides supporting complete business processes.
  • Collaborate closely with cross functional teams such as data, analytics, security & DevOps enterprise standards are adhered.
  • Continuously conduct business process evaluations & maintain system documentations.
  • Support scalable technical solutions with the configuration before code mindset.
  • Configure and customize Salesforce Financial Service Cloud to meet the evolving needs of the Direct Division.
  • Support Salesforce implementation projects from initiation through to deployment and post-launch.
  • Support user training sessions and provide ongoing support to ensure successful adoption of Salesforce solutions.
  • Support system performance monitoring, proactively addressing issues and iterate on solutions based on user feedback.
  • Stay updated with Salesforce releases and industry trends and recommend improvements to optimize Salesforce functionality and processes.

What You'll Bring

  • A minimum of 3+years of Salesforce experience bringing Salesforce solutions to market from design to implementation
  • 2+ years of experience in solutioning Sales Cloud and Service Cloud
  • Critical thinking skills with the ability to spot gaps, challenge assumptions, push back and offer best-practice alternatives to ideas.
  • Deep understanding of Salesforce capabilities, including configuration, customization, and integration
  • Strong proficiency in business analysis techniques such as requirements gathering, process mapping, gap analysis, and stakeholder management. This involves the ability to translate business requirements into Salesforce solutions effectively with a high proficiency in writing requirements and user stories.
  • Experience managing Salesforce projects from inception to delivery.
  • Excellent communication skills are crucial, as you'll be interacting with various stakeholders, including executives, IT teams, and end-users. The ability to articulate technical concepts to non-technical audiences is particularly valuable.
  • Complex problems that require innovative solutions. Experience in troubleshooting, identifying root causes, and proposing effective resolutions is essential.
  • Proficiency in SFDC Toolkit: Flows, Validation Rules, OmniStudio and custom metadata with strong hands-on experience in technical configuration
  • Salesforce Administrator & Salesforce Business Analyst Certifications required.
  • Experience with the following Salesforce solutions is strongly desired: Financial Services Cloud, CRMA, Marketing Cloud

Pay Range: $73,600 – $143,000 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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