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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Technical Product Manager - Remote

Santa Ana, California; Boise, Idaho; Charlotte, North Carolina; Chicago, Illinois; Dallas, Texas; Fort Myers, Florida; Los Angeles, California; New York, New York; Phoenix, Arizona; Portland, Oregon; Sacramento, California; San Diego, California; San Francisco, California; Seattle, Washington

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Job ID R034094 Date posted May. 26, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

First American is looking for a fun, energetic, and passionate Technical Product Manager to join our Business Technology Solutions Division at the Corporate campus in Santa Ana, CA.  This is a unique opportunity to play a critical role in the digital transformation of a large enterprise!

Job Summary

You will join a team of Product Managers working on an enterprise API that serves a diverse range of internal customers. You will be responsible for your squad’s strategy and execution including stakeholder communication, objectives, prioritization, and optimization. You’ve got to be a quick study and become an expert on your customer, their industries, and your product domain. Most of all, you’ll be encouraged to learn quickly, make mistakes, develop solutions in a cross-functional team, and make big contributions!

*This position has the opportunity to be remote.

Job Responsibilities

  • Create and deploy your squad’s strategy, getting buy-in from key stakeholders.

  • Conduct workshops to build empathy, understand customer needs, and validate hypotheses.

  • Build strong relationships with our partners.

  • Convert our Product Vision into tactical plan and execute well.

  • Drive customer feedback loops throughout the product development process.

  • Create context with User Story Mapping and User Journey Mapping.

  • Analyze and understand API usage metrics to identify optimizations.

  • Write clear, well thought out development stories for an Agile development team.

  • Provide quality assurance and usability feedback on development builds.

  • Required to perform duties outside of normal work hours based on business needs.

Desired Experience

  • 4-8 years in Product Management or related role creating valuable new products or features that align with a product/company vision.

The ideal candidate is:

  • Customer-focused

  • Growth-oriented

  • Experience obsessed

  • Good understanding of technologies (ex: .Net, SQL, SDK, Micro services)

  • Empathetic

  • Constantly innovating

#techreferral

#LI-JC2

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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