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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Inside Sales Representative

Santa Rosa, California; Carroll, Iowa; Los Angeles, California

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Job ID R031592 Date posted Aug. 05, 2022 Category Sales Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

What is the position all about?

The Inside Sales Representatives primary function is to close business over the phone (inbound & outbound) with previous First American customers (renewals), previous customers and online customers.  Inside Sales reps are responsible for achieving productivity goals by utilizing telephone based selling approaches and key training material provided in new hire training.

Essential Duties and Responsibilities

  • Generates revenue utilizing a consultative selling approach in the sale of Home Warranty services on warm outbound calls.
  • Consistently meets or exceeds monthly sales goals by utilizing consultative top down selling, connecting to customer’s pain points, and overcoming objections selling approaches.
  • Establishes and maintains a high level of customer satisfaction in all sales transactions
  • Consistently meets or exceeds weekly and monthly sales activity goals
  • Demonstrates excellent organizational and problem solving skills
  • Exhibits proficient knowledge and use of personal computer and computer software applications
  • Educate, influence and advise homeowners of the best suited product for their home
  • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
  • Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
  • Keep abreast of industry, contract coverage and limits, process and procedures.


  • A minimum of 1-2 years of Inside sales experience
  • Associates degree or equivalent relevant experience
  • Solid time management skills to manage multiple customers
  • Strong attention to detail in maintaining solid records to update database
  • Possess a strong work ethic and tenacity to keep driving and exceeding sales
  • Excellent customer service skills.
  • Ability to clearly and effectively communicate with both external and internal customers.
  • Excellent organizational skills
  • Ability to apply common sense, understanding and problem solving.
  • Working knowledge of Windows and Microsoft Office

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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