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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Remote Software Engineer

Trenton, New Jersey

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Job ID R036494 Date posted Aug. 02, 2022 Category Information Technology Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Participates in the design, development, coding, testing, debugging, and maintenance of software code for business applications.  Responsible for middle-tier implementation and integration with backend databases.  Works with technical staff to understand problems with software and develops specifications to resolve them.  Participates in the development of software user manuals.

Essential Functions

  • Experience and solid understanding of various software engineering practices.
  • Experience translating software requirements and experience with software design solutions.
  • Build test automation suites to ensure the quality of guest impacting products
  • Designs, codes, unit test, debug, and document those programs.
  • Customizes software based on research and customer needs.
  • Prepare detailed specifications from which programs will be written, designed, coded, tested and debugged.
  • May consult with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation
  • Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions.
  • Required to perform duties outside of normal work hours based on business needs.


Knowledge and Skills/Technology Used

  • Fluent in multiple application development languages at an expert level
  • Experience with various computer platforms and application environments
  • Expertise with developing multiple tiers of multi-tiered software applications
  • Expertise in designing programs and applications
  • Experience designing application systems
  • Constantly updating personal technical and business knowledge and skills and mentoring others to increase the knowledge and skills of the team
  • Strong organizational or Project Management skills
  • Strong written and verbal communication skills


Typical Education

  • Bachelor's Degree or equivalent combination of education and experience


Typical Range of Experience

  • Typically 2-5 years of directly related experience
  • Experience working with distributed team is preferred

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First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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