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First American Financial Corporation
Janae M., Senior Customer Service Representative

Janae M. Senior Customer Service Representative

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Senior Commercial Escrow Officer

Walnut Creek, California

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Job ID R036866 Date posted Aug. 25, 2022 Category Escrow Employment Type Full Time

Company Summary

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Job Description
Responsible for establishing new escrow accounts and processing escrow documents in accordance with established policies and procedures. Acts as a neutral third-party between buyers and sellers during a real estate sale, managing funds and processing real estate transactions.

Essential Functions

  • Handle all types of transactions
  • Analyze Company risk as it pertains to escrow and title.
  • Utilize and is an advocate of Gost.
  • Is an active member on all NCS Escrow calls and training workshops
  • Continues to enhance title knowledge by actively communicated and engaging with Title Underwriters.
  • Strong working knowledge of Corporate and NCS policies and procedures including wire fraud.


Knowledge and Skills/Technology Used

  • Strong knowledge of standard concepts, practices, and procedures within the escrow/title industry field
  • Demonstrates a can do attitude not only with the clients but with fellow members the team which will allow them to think outside the box.
  • Knowledge of Microsoft Office applications.
  • Strong client relations and organizational skills
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


Typical Education

  • High School diploma or equivalent


Typical Range of Experience

  • 4-6 years’ experience as an Escrow Officer
  • Specialized knowledge in one or more escrow product areas

#LI-SD1

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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