Customer Service Rep

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Are you a people-focused problem solver who enjoys helping others and keeping things moving? We’re looking for an in-office Customer Service Representative to join our Chico, CA team and provide responsive, professional support to customers, business partners, and internal teams. In this role, you’ll be a key point of contact for inquiries from the general public, real estate agents, brokers, agencies, and other business partners. Depending on the business area, you may assist with escrow-related questions, insurance policy or claims inquiries, technical support needs, or other service requests. You’ll communicate with customers through phone, email, and web-based applications to answer questions, resolve issues, provide updates, and ensure each interaction is handled with accuracy, care, and professionalism. You’ll also use computerized systems to track requests, gather information, troubleshoot concerns, and document activity.

What You’ll Do

• Respond to customer inquiries and service requests in a timely, professional manner
• Support customers by phone, email, and web-based applications
• Research, troubleshoot, and resolve questions or concerns
• Provide status updates and accurate information using internal systems
• Document interactions and maintain clear, organized records
• Partner with internal teams to help resolve customer needs
• Deliver a positive customer experience with every interaction

What We’re Looking For

• Strong communication and customer service skills
• A helpful, professional, and solutions-oriented mindset
• Comfort using computerized systems and web-based tools
• Ability to manage multiple requests while maintaining attention to detail
• Strong follow-through and organizational skills
• Experience in a call center, office, escrow, insurance, real estate, or service-related environment is a plus

This is a great opportunity for someone who enjoys working in a collaborative office environment, supporting customers, and being part of a team that values accuracy, service, and professionalism.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $17.68 - $23.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.