Branch Manager

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Empower you to oversee operations and management of your branch, while driving business growth within your team. Our industry leading technology enables the building of relationships internally and externally, to deliver exceptional customer service and brand awareness. Come join our team, where our work is ultimately defined by the dedication and success of the people we empower. Become a valued leader at First American Title as a Branch Manager and make an impact. In this role you will thrive in a dynamic, fast-paced environment, leading our Escrow team while overseeing branch operations, driving market share growth, and ensuring alignment with branch goals. This position plays a key role in the branch’s success and strengthening the First American brand. This position will be located in Pinellas County and some travel between branches will be required.

What You’ll Do:

• Lead your team in a strategic direction that includes revenue growth and customer service excellence within your market
• Manage funds and processes for real estate transactions
• Provide superior communication to your team, upper management and customers
• Set clear expectations for escrow team regarding file processing and closing procedures, that align branch goals with division goals
• Collaborate with sales team to implement effective strategies to maintain and grow customer relationships and increase market share
• Recruit, manage and mentor a team of escrow officers, assistants and support staff, fostering a collaborative and high-performing work environment
• Manage your own portfolio of clients while supporting your team

What You’ll Bring:

• 5+ years of directly related escrow officer experience
• 3+ years demonstrated experience in a leadership or management role
• Focus on achieving results through effective time management skills, team collaboration, and delegation
• Exceptional organizational skills and a strong drive for success
• Demonstrate strong leadership by leading through example, encouraging employee engagement through actions, and empowering team members to achieve their full potential through mentorship and guidance
• Possess outstanding written and verbal communication skills to clearly convey expectations to your team
• Emphasis on customer service with all parties involved while clearly communicating milestones on their transactions.
• Ability to address complaints and resolve problems
• Foster teamwork by contributing to a positive team spirit, demonstrating objectivity, embracing diverse perspectives, and exemplifying our core values in every interaction
• High school diploma or equivalent

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.