Branch Manager

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Branch Manager – Escrow Operations | Cody, Wyoming We are seeking an experienced and service-driven Branch Manager to lead the day-to-day operations of our Cody, Wyoming office. This role is ideal for a hands-on escrow professional who enjoys leading a team, building strong customer relationships, and ensuring smooth, accurate, and compliant real estate transactions. The Branch Manager is responsible for overseeing the daily operations of an assigned branch or satellite office where escrow transactions are conducted. In this role, you will act as a trusted neutral third party between buyers and sellers, managing funds, coordinating documentation, and supporting the successful completion of real estate transactions. This position provides leadership and guidance to branch staff, ensuring employees are properly trained, follow established procedures, and deliver a high level of customer service. The Branch Manager will monitor workflow, prepare reports, review current practices, and identify opportunities to improve efficiency, accuracy, and overall branch performance. This is a working leadership role and will regularly perform duties of a production escrow position while also managing branch operations. The ideal candidate will bring strong escrow knowledge, sound judgment, excellent communication skills, and the ability to lead by example in a fast-paced, customer-focused environment.

Key Responsibilities

• Oversee day-to-day operations of the Cody branch and/or satellite office.

• Manage escrow transactions as a neutral third party between buyers and sellers.

• Lead, coach, and train branch staff to ensure compliance with established practices and procedures.

• Monitor employee performance, workflow, customer service, and operational efficiency.

• Prepare branch reports and conduct reviews or audits of current procedures.

• Implement processes, policies, and best practices to support consistent branch operations.

• Maintain strong relationships with customers, real estate professionals, lenders, and internal partners.

• Regularly perform production escrow duties while supporting branch leadership responsibilities.

• Apply expertise or specialized knowledge in one or more escrow product areas.

Ideal Candidate

The ideal candidate is a proven escrow professional with strong leadership skills, operational discipline, and a passion for serving the local real estate community. This person is comfortable balancing production responsibilities with branch oversight and is committed to creating a positive, accountable, and high-performing team environment.

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 6+ years of directly related experience

• 3-5 years demonstrated experience in a leadership or management role

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $69,600.00 - $92,700.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.