Senior Escrow Assistant - Floater DFW Metro, TX

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Senior Escrow Assistant / Floater – DFW Metro, Texas Put your administrative expertise, escrow knowledge, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek experienced, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join First American in the Dallas–Fort Worth Metroplex, where we believe our greatest asset is our people. We are looking to add a Senior Escrow Assistant / Floater to support multiple branches and teams across the region. In this role, you’ll operate in a dynamic, fast-paced environment, providing high-level administrative and operational support to Escrow Officers while stepping in where needed to ensure continuity of service and seamless transactions. This position plays a critical role in maintaining workflow efficiency, supporting complex transactions, and helping make the dream of homeownership a reality. We’re seeking a seasoned professional with strong escrow experience, adaptability, and the ability to quickly integrate into different teams—someone who is resourceful, dependable, and committed to excellence.

What You’ll Do:

• Provide advanced support in the escrow process, including opening orders, reviewing files, preparing closing documents, and assisting with disbursements and post-closing follow-up

• Float between branches and teams across the DFW Metro to provide coverage, maintain productivity, and support business needs

• Interpret purchase agreements, lender instructions, and other transactional documents to ensure accurate and compliant closings

• Communicate proactively with customers, agents, lenders, and internal stakeholders throughout the escrow lifecycle

• Assist with troubleshooting complex or time-sensitive files and resolving issues efficiently

• Leverage multiple technologies and platforms to facilitate smooth escrow transactions and enhance the customer experience

• Support Escrow Officers with high-volume pipelines and help ensure deadlines are consistently met

What You’ll Bring:

• Strong escrow knowledge with 3–5+ years of escrow or title experience preferred

• Proven ability to adapt quickly in new environments and support multiple teams as a floater

• Excellent verbal and written communication skills with a customer-first mindset

• High level of organization, attention to detail, and ability to manage competing priorities

• Problem-solving mindset with sound judgment and a proactive approach

• Proficiency in MS Office and ability to quickly learn new systems and technologies

• Professionalism, reliability, and a collaborative team-oriented attitude

• High school diploma or equivalent required

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $21.24 - $28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.