Senior Risk Analyst

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities within the mortgage servicing space. Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures. Maintains and updates procedural manuals, job aides and tools. Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity. Performs analyses to determine the root cause of process gaps. Monitors corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory requirements.

Essential Functions

•Analyzes,definesanddocumentsdetailedprocessworkflowsthroughuserinterviews,facilitatedworkshopsandsubject matter expert engagement.

•Developsaclearunderstandingofthecoreaccountabilitieswithintheprocess.Ensuresthefocusofactivityis concentrated on the highest priority needs of the business.

•Plans the research for and development of specialized risk assessment scopes.

•Collaborates with management and personnel to optimize risk assessment and scope development.

•Identifies potential business risks, operational and regulatory process deficiencies, and improvement opportunities.

•Presentsconclusionsandoffersriskmitigation,remediation,andimplementsprocessimprovementsolutionsto management.

•Implementsrecommendationsandprocessimprovementsforadditionalcontrolsandcorrectiveactiontoimprovethe efficiency and effectiveness of operations and risk mitigation processes.

•Preparesandpresentstomanagementand/oraffectedbusinessunit(s)onsummaries,operationalandregulatoryrisk assessment reports, trends, and remedial or mitigation solutions.

•Deliversfact-basedfindingsandrecommendations.Escalatesissuesidentifiedduringreviewandanalysisto stakeholders.

•Establishesanetworkofsubjectmatterexpertsthatprovidethedetailandcontextforexistingprocesses,and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.

Job Complexities & Impact

•Usesskillsasaseasoned,experiencedprofessionalwithafullunderstandingofindustrypracticesandestablished policies and procedures

•Troubleshoots a wide variety of complex problems and identifies solutions within broad application of functional expertise

•Errors will have significant business and financial impact

Supervision Received or Extended

•Noformalresponsibilityforthesupervisionofothersbutmayprovidefunctionaladviceortrainingtolessexperienced team members

Works independently under broad supervision

Job Requirements

• A minimum of 7 years of experience in a Mortgage Loan Servicing environment

• A minimum of 3 years of experience in a risk or compliance based environment

• Bachelor’s degree in Business, Accounting or Finance, preferred

• MSP experience preferred

• Effective writing a verbal communication skills

The pay range for this role is $75,375.00 - $100,475.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.