Administrative Assistant (In Office)

Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Administrative Support professional provides high-level administrative assistance to support escrow and title transaction operations at First American. This role is responsible for a wide range of administrative, coordination, and communication tasks that require discretion, strong organizational skills, and knowledge of company policies and procedures. As part of our growing team in Columbus, Ohio, you’ll join First American—a trusted leader in the real estate industry known for putting people first and doing the right thing. This is an opportunity to build your career in a collaborative, customer-focused environment where attention to detail, professionalism, and service excellence are valued. The ideal candidate is organized, adaptable, and comfortable managing multiple priorities in a fast-paced setting while supporting confidential and time-sensitive transactions.

HOW YOU’LL CONTRIBUTE

• Performs administrative support duties that require  experience, skill and knowledge of organization policies and practices, with a primary focus on supporting escrow and title transaction operations
• Researches and obtains information as directed for complex projects and special assignments
• Handles issues of a confidential and sensitive nature with discretion
• Prepares and composes professional correspondence, reports, communications, presentations, etc.
• Assists with telephone calls and resolves inquiries
• Assists with responses to e-mail inquiries
• Schedules and coordinates document signing appointments with notaries and customersAssists with meeting scheduling and calendar requests, gathering information from requester and presenting request to manager
• May prepare and distribute meeting notes and action items, tracking completion of tasks
• General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors
• Coordinates department meetings and events
• Other duties as assigned

WHAT YOU’LL BRING 

• Required Education, Experience, Certification/Licensure
• Requires HS diploma; some college preferred
• Typically 2-4 years administrative experience
• Real Estate experience is a plus
• KNOWLEDGE, SKILLS, AND ABILITIES 
• Experience with MS Office suite, which include word processing, spreadsheets, databases, graphics and desktop publishing applications.
• Strong organizational skills with the ability to multi-task
• Must be able to maintain professionalism and a positive service attitude at all times
• Handle sensitive information in a confidential manner
• Excellent written and verbal communication skills
• Strong grammar skills
• Attention to detail
• Problem solving and analytical

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $21.24 - $28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.