Vendor Management Coordinator (Onsite)

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Vendor Management Coordinator is responsible for managing critical operational processes that support customer onboarding, customer and investor relationships, vendor oversight, agreement administration, and executive-level business reporting. This position serves as a central point of coordination between internal departments, customers, vendors, management, and external business partners. The role is responsible for the administration of lender agreements, renewals, terminations, modifications, committee governance, vendor relationships, customer service escalation support, office administration, and operational record management. This role is responsible for supporting the administration and execution of customer, lender, investor, and vendor-related processes. This role manages agreement preparation and tracking, committee administration, vendor relationships, customer service escalations, office operations, and executive support functions.

What You'll Do

Vendor Management

• Manage third-party vendor relationships and contract administration.
• Coordinate vendor onboarding, renewals, performance monitoring, and issue resolution.
• Maintain vendor records and compliance documentation.
• Manage vendors including Xactus, water service providers, building management vendors, Synergies First, and other operational partners.

Agreement Management

• New Lender Agreements management.
• Renewal processing and tracking.
• Termination administration and documentation.
• Modification Agreement preparation and coordination.
• Final Approval workflow management.
• Executive signature package preparation and routing.
• Filing, scanning, indexing, and retention of executed agreements.
• Committee Administration & Governance
• Schedule committee meetings and prepare agendas.
• Record and distribute committee meeting minutes.
• Track action items and follow-up requirements.
• Administer Tri-Party eNote Agreements and approval workflows.

Customer Service Support

• Provide customer service team oversight and administrative support.
• Coordinate escalated customer issue resolution.
• Facilitate communication between customers and internal stakeholders.
• Administrative Operations
• Office visitor check-in administration.
• Mail service and distribution management.
• Check receipt, logging, routing, and processing.
• General office operations support.

Executive & Operational Support

• Coordinate special projects and operational initiatives.
• Prepare reports, status updates, and management documentation.
• Support compliance reviews, audits, and process improvement efforts.

What You'll Bring

• Associate's or Bachelor's Degree preferred.
• 3–5 years of experience in vendor management, operations, contract administration, customer service, or related fields preferred.
• Strong organizational, communication, and project management skills.
• Experience with CRM, workflow management, and document management systems preferred.
• Ability to manage multiple priorities while maintaining attention to detail.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $23.37 - $31.14 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.