Communications Specialist Intern (remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Communications Specialist Intern is pivotal in shaping and executing internal communication strategies that reinforce the company's mission, strategy, and values. This role provides hands-on exposure to developing a cohesive, engaged, and informed community within the company, and promoting a culture that aligns with our core principles. The internship is designed to introduce core product management principles and provide practical experience in how requirements move from intake to production and ongoing support.

WHAT YOU'LL DO

• Supports maintain an engaging Intranet presence, featuring an ‘Idea Center’ for employee suggestions, open position announcements, and welcome messages for new team members, fostering a strong internal community and open communication.
• Support recognition programs to celebrate employee achievements and milestones, including ‘Impact Player of the Week’ and awards that align with the company’s cultural values, leveraging the Intranet, LinkedIn, and targeted communications for broad recognition.
• Lead the company’s Employee Appreciation initiatives, developing a continuous platform for team member appreciation and celebration, and coordinating special events to acknowledge team contributions throughout the year.
• Supports articulate, and actively promote the company’s culture, focused on a people-first approach and service quality, ensuring alignment across all levels of the organization.
• Collaborate with the Culture Club to address feedback from engagement surveys, driving initiatives to improve workplace satisfaction and engagement, and facilitating cultural alignment and evolution based on employee feedback.
• Assists the strategic creation, editing, and distribution of content for both internal and external communications, ensuring clarity, engagement, and consistency across all platforms, including web, email, and social media.
• Partner with internal trainers to promote growth and development opportunities.

WHAT YOU'LL BRING

Knowledge and Skills/Technology Used

• Currently pursuing a bachelor’s or master’s degree in business, Communications, Marketing, or related field
• Strong written and verbal communication skills
• Strong efficiency in Microsoft Word, Excel, and PowerPoint
• Strong interpersonal skills
• Self-motivated; self-starter
• Experience posting and engaging on social networks
• Experience building and maintaining company intranet preferred
• Ability to manage multiple tasks and respond quickly to emergent problems
• Cultural competence – the ability to function effectively in cross-cultural situations, involving valuing diversity, self-awareness of cultural biases, and striving for inclusivity

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $58,400.00 - $77,900.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.