Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Default Loan Servicing Specialist – FHA Post Sale is responsible for managing all post foreclosure FHA activities, including FHA Conveyance, CWCOT / 2nd Chance, Title Curative, Eviction Monitoring, and all associated post sale compliance functions. This role ensures timely, accurate execution of HUD and investor requirements while collaborating with internal teams, vendors, and external partners to move assets efficiently through post sale disposition workflows.

Key Responsibilities

FHA Conveyance & Post‑Sale Management

• Manage all FHA post‑sale activities including conveyance eligibility review, monitoring conveyance deadlines, and confirming clear, marketable title prior to HUD transfer.
• Follow departmental policies and remain compliant with pending regulatory and state-level changes impacting conveyance and CWCOT processes.
• Diligently follow up on outstanding title, document, and compliance items with internal partners, attorneys, and external vendors.

CWCOT / 2nd Chance Program Administration

• Determine loan eligibility for CWCOT / 2nd Chance program
• Upload, maintain, and process CWCOT auction templates, confirm auction cycles, and complete post‑auction tasks.
• Coordinate with Auction.com and other third‑party platforms for contracts, deeds, funds, HUD documentation, and related CWCOT workflows.

Title Curative

• Review foreclosure deeds, special warranty deeds, Power of Attorney language, legal descriptions, vesting, and seller information for accuracy.
• Manage title discrepancies and collaborate with attorneys and vendors to obtain marketable title required for HUD conveyance.

Eviction Monitoring

• Track eviction status for post‑sale FHA assets, including coordinating with attorneys and property preservation teams to ensure compliance with HUD timelines.
• Identify risks or delays and escalate appropriately for resolution.
• Monitor eviction and auction dependencies, ensuring accurate updates in MSP and related systems.

Systems & Documentation

• Use servicing platforms including MSP, LoanSphere, Yardi (P260), FHA Connection, and internal SharePoint libraries.
• Maintain accurate, timely documentation across all post‑sale systems, templates, vendor portals, and internal audit logs.

Cross‑Functional Collaboration

• Communicate asset status, risks, trends, and escalations across Asset Management, Property Preservation, Default Litigation, and external vendors.
• Assist with audits, QC reviews, and process improvements as needed.

Required Qualifications & Skills

• Experience: At least 2–3 years in property preservation, asset management, or a related field.
• Knowledge: Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation.
• Technical Skills: Proficiency with property management software (e.g., MSP, LoanSphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools.
• Vendor/Contractor Management: Experience working with vendors and contractors in a property preservation setting.
• Communication: Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams.
• Organizational Skills: Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed. 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $23.37 - $31.15 Hourly, Remote

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.