Default Loan Servicing Specialist

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Default Loan Servicing Specialist is responsible for the accurate, timely, and compliant reporting of delinquent, bankrupt, foreclosed, and other defaulted mortgage loans to investors and government agencies, including Ginnie Mae (GNMA), the Department of Veterans Affairs (VA), and Fannie Mae (FNMA). This role ensures adherence to agency guidelines, investor reporting requirements, and regulatory standards while supporting loss mitigation and servicing operations.

WHAT YOU’LL DO

• Validate and transmit default status codes, default reporting events, and claims-related data for GNMA, VA, and FNMA portfolios
• Reconcile discrepancies between servicing systems and default reporting platforms to ensure accuracy and completeness
• Monitor and maintain data integrity across all default reporting channels
• Partner with servicing, foreclosure, bankruptcy, and claims teams to ensure accurate loan status progression
• Ensure compliance with investor and agency timelines and reporting requirements
• Research and resolve reporting exceptions and data variances
• Investigate and clear default reporting rejects in a timely manner
• Prepare and support internal audits, investor audits, and agency inquiries
• Assist in the development and delivery of internal and external reporting
• Apply and interpret GNMA MBS Guide, VA Servicer Handbook, and FNMA Servicing Guide requirements in daily operations
•  Manage high-volume workflows while meeting strict deadlines and maintaining strong attention to detail

WHAT YOU'LL BRING

Education, Experience, Licensure, and Certification

• High School diploma or equivalent
• 3+ years of directly related experience

Knowledge, Skills, and Abilities

• Working knowledge of fundamental concepts, practices and procedures of mortgage default reporting
• Good verbal and written communication skills
• Extreme attention to detail and ability to adhere to strict guidelines and procedures
• GSE and Government experience preferred
• System of Record experience preferred
• Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $21.24 - $28.31 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.