Documentation Program Manager

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for owning and maintaining the print vendor relationship, which includes communicating between the business and the vendor, tracking and maintaining mapping documents, and assisting with research when necessary. Streamlining the document process by reviewing and tracking document activity. Responsible for privacy policy processes and client marketing.

Essential Functions

• Manages customer billing statement process including mapping documents and ensuring timely delivery.

• Manages Initial and annual privacy policy process.
• Manages client marketing offerings on printed documents

• Responsible for the storage and indexing of outbound documents to ensure that documents can be retrieved easily.
• Creates and implements documentation and change management standards, adhering to compliance and regulatory

• requirements.

• Reviews documents to determine distribution requirements and processes, and distribution requests according to

• established procedures.

• Coordinates the verification, approval, and processing of outbound documents. Tracks document activity to minimize

• risk or errors.

• Maintains a secure, computerized document revision system, a periodic review system, and status tracking for all

• process-related documents and records.

• Identifies problems, defines business process requirements, researches alternatives, negotiates for resources, develops

• solutions, gains consensus, tests to confirm, and implements solutions over a complete business process.

• Considers the business implications of workflow and processes to the current business environment.
• Creates reports; researches, analyzes, and integrates data to identify and track trends. Adjusts project/process

• direction. Reports vital information to management/business partner.

The pay range for this role is $65,550.00 - $87,375.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.