Operations Director

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Provides strategic oversight for a major area of operations, setting direction, policies, and performance standards. Balance day-to-day performance with transformation, managing a large team through subordinate leaders.

HOW YOU’LL CONTRIBUTE

• Implements goals, objectives, and work standards for the department.

• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.

• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.

• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.

• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.

WHAT YOU’LL BRING

• Bachelor’s degree or equivalent combination of education and experience

• Advanced degree preferred

• 8+ years progressive management experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Demonstrated competency in executing strategic plans.

• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.

• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects.

• Experience and knowledge of functional tools and infrastructure.

• Understanding of metrics/dashboards that drive an environment and culture of continuous improvement.

• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.

• Possesses problem solving, collaboration, critical thinking, team building, and presentation skills.

• Results oriented and solution thinking with time management and project management skills.

• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

The pay range for this role is $114,625.00 - $152,825.00

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.