Remote Infrastructure Manager

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Researches technologies, makes recommendations, and provides guidance as it relates to IT infrastructure. This level is seen as the subject matter expert, is involved in researching best practices in the industry and bringing them and incorporating them into FAC’s systems and processes. This role will provide ongoing input and influence into the technical direction of the company.

What You'll Do:

• Research emerging hardware and software technologies as it relates to IT infrastructure.
• Participate in proof of concept evaluations that assist with defining technology direction and enabling business strategy.
• Recommend alternative technologies and solutions based on business requirements.
• Participate in the design and implementation of IT infrastructure that will become the standard for the enterprise.
• Provide technical guidance to Infrastructure and Application Development teams.
• Principal contributor in the definition and creation of infrastructure standards, processes and policies.
• Participate in company acquisitions where required. Responsible for assessing a target company’s hardware/software infrastructure
• environment and subsequently recommending integration alternatives.
• Required to perform duties outside of normal work hours based on business needs.

What You'll Bring:

• Excellent understanding of x86 server technology.
• Solid understanding of Storage Area Networks including SAN related protocols.
• Thorough knowledge of Windows, Domains, Active Directory and related Microsoft software technologies.
• Good understanding of UNIX and Linux operating systems also desirable.
• Solid understanding of TCP/IP and other network related protocols.
• Working experience with Azure or AWS cloud environments highly desirable.
• Ability to convey technical and conceptual ideas/topics to non-technical personnel.
• Strong organizational, project management and presentation skills.
• Ability to design systems with Infrastructure, Network and Application Development teams in building complex enterprise level infrastructure and application solutions.
• Normally requires BS Degree or equivalent work experience. Masters degrees preferred
• Typically have 7+ years of directly related experience.

Pay Range: $86,200 – $191,800 annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

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What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.