Systems Administrator (Remote)

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

The Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, patching, and optimizing all networked software and associated operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Essential Functions

• Receives work assignments through the “ticketing system” or from Lead Administrators and management.
• Performs server and storage hardware/software installation and maintenance tasks. These tasks range from standard in nature to moderately complex.
• May perform complex technical tasks with guidance from senior technical personnel.
• Provides standard problem identification and resolution support services.
• Contributes to the design, development and implementation of departmental workflow processes and procedures.
• Required to provide on-call support during off-duty hours on weekdays, weekends and holidays on a scheduled/rotating basis.
• Required to perform duties outside of normal work hours based on business needs.
• Works autonomously on assigned installation, maintenance, and support and problem identification/resolution tasks of a standard to moderately complex nature.
• Under guidance and direction from senior-level technical personnel, works on complex technical tasks.
• Contributes to the design, development and implementation of automated departmental workflow processes.
• Works autonomously on standard to moderately complex installation, maintenance and
• Works under guidance of more experienced team members on complex installation, maintenance and support tasks.
• Actively contributes to the results of a team and works towards achieving team goals and objectives.
• No formal responsibility for the supervision of others.

Knowledge and Skills/Technology Used

Windows Server/ Desktop  Administrators:

• Basic working knowledge of current
• Microsoft Windows operating systems and associated components.
• General knowledge of VMware and Hyper-V virtualization technologies.

UNIX/Linux Server Administrators:

• Basic working knowledge of current
• UNIX/Linux server operating systems and associated components.
• General knowledge of UNIX/Linux virtualization technologies.
• General knowledge of Storage Area Networks as it relates to UNIX/Linux operating systems. 

Storage Administrators:

• Miscellaneous Technical Skills (All):
• Basic analytical and problem-solving skills to troubleshoot infrastructure problems specific to their area of technical expertise.
• Basic knowledge of scripting languages. 
• Prior exposure to infrastructure management tools specific to their area of technical expertise.
• Administrative/Interpersonal Skills (All):
• Basic organization skills to balance and prioritize assigned work.
• Good verbal and written communication skills.
• Ability to work as a member of a multi-cultural, multi-location, team.

Typical Education

• Generally requires BS Degree or equivalent work experience
• Typically 3-5 years of hands-on technical experience supporting some combination of X86 server, storage and networking infrastructure.
• 3-5 years working with virtualization technologies such as VMware, Citrix, or Hyper-V.

License or Certification

• Desired Certifications:
• Microsoft Windows operating system
• Storage Area Networking
• Infrastructure Management Tools
• VMware, Citrix, or Hyper-V virtualization technologies

Salary Range: $65,550 - $87,375 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.