Business Operations Undergraduate Intern (Onsite)

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

First American’s Internship Program is a full-time, paid 10–12 week summer experience designed to provide undergraduate students with meaningful, hands-on exposure to a corporate environment within the financial services and title industry. Interns work onsite and are given real assignments that support business operations while developing technical, professional, and interpersonal skills that will serve them throughout their careers. In addition to day-to-day work experience, interns participate in program-specific activities, executive presentations, and networking opportunities, all while receiving guidance and support from a manager and/or mentor. This position is located onsite at: 1795 International Way Idaho Falls, ID 83402

Position Summary

The Business Operations Undergraduate Intern will support post-closing operations through a variety of administrative, documentation, and workflow-related assignments. This role is ideal for a student who is detail-oriented, organized, eager to learn, and interested in developing a deeper understanding of mortgage, real estate, financial services, or title-related operations.

The intern will gain hands-on experience with document generation, document management, post-closing processes, workflow tracking, and operational support activities that contribute to accurate and timely business outcomes.

What You’ll Do

• Develop a strong understanding of document generation and document management requirements within the post-closing process
• Review documents, files, and processes for completeness, accuracy, and compliance with established procedures
• Assist with abstracting documents for recording
• Create, organize, and maintain files, records, and reports
• Monitor, track, and support workflow activity to help ensure timely processing
• Respond to inquiries, gather information, and assist in resolving issues to support completion of operational processes
• Prepare documentation, communications, and reports for internal use
• Use technology and productivity tools, including AI-assisted tools where appropriate, to support research, drafting, organization, reporting, and workflow efficiency

What You’ll Bring

• Interest in learning about the mortgage, real estate, financial services, title insurance, or related industries
• Strong attention to detail and a commitment to producing accurate, high-quality work
• Problem-solving skills and the ability to work through tasks in a thoughtful, conscientious manner
• Effective written and verbal communication skills
• Strong interpersonal skills and the ability to work well in a team environment
• A professional, customer-focused approach in all interactions
• Adaptability, initiative, and the ability to manage multiple responsibilities in a structured work environment
• Proficiency in Microsoft Office applications, especially Excel
• Familiarity with AI-enabled productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms to support research, communication, organization, and efficiency, with sound judgment around accuracy, confidentiality, and responsible use

Qualifications

• Currently enrolled in a bachelor’s degree program at an accredited college or university
• Previous work experience of approximately 3 months to 2 years preferred
• Availability to work full-time onsite for the duration of the 10–12 week internship program

What You’ll Gain

• Hands-on experience in business operations within a corporate environment
• Exposure to the financial services and title industry
• Opportunities to build technical, professional, and interpersonal skills
• Access to executive presentations, networking opportunities, and intern-focused development experiences
• Mentorship and guidance from experienced professionals

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Salary Range: $20.00/hour - $24.00/hour

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.