Lead Billing Assistant

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Performs a variety of routine and some non-routine billing functions, in accordance with standard procedures in general accounting, accounts payable or accounts receivable or other financial department. Responsible for process improvements, standardizing and streamlining procedures, creating written desktop procedures, training, metrics for business units, research and correction of billing discrepancies and special projects.

How You’ll Contribute

• Create accounts in the billing system
• Processing, tracking and completing third-party invoices
• Issuing billing adjustments
• Printing, validating and mailing customer refund checks
• Processing delinquent invoices
• Maintaining daily logs of all transactions
• Communication with customers regarding billing inquiries
• Carrying out daily closing, and balancing of payments and receipts
• Works under general supervision applying well established techniques, procedures or specific standards. Work reviewed for soundness of judgment and overall accuracy.
• Executes policies at direction of supervisor and makes recommendations for change.
• Responsible for the support of billing assistance, as the subject matter expert
• May provide input into hiring and performance appraisals, but does not make hiring decisions or conduct appraisals
• Tasks are generally more complex in nature and usually involve some evaluation, originality and judgment

Job Complexities

• Assignments are broad and complex in nature, usually requiring significant originality and ingenuity. Has significant latitude for un- reviewed actions or decisions.
• Issue Resolution/Customer Facing: Errors may have business and financial impact, must be able to communicate and determine resolution for internal and external customers.
• Act in an advisory capacity, making recommendations which have an important bearing on the conduct of the organization’s business.
• Negotiates, persuades and gains consensus from cross functional teams and management.

Supervision Received or Extended

• With minimal supervision, ensures reporting and analysis is accurate, complete and appropriately communicates key issues.
• Relies on experience and judgment to plan and accomplish goals.
• A wide degree of creativity and latitude is required.
• Directs and coordinates the work of a group or team of billing assistants.
• Provides functional advice or training to less- experienced billing assistants.

Knowledge and Skills/Technology Used

• Critical Thinking-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work.
• Complex Problem Solving-identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Demonstrates a conceptual understanding of accounting and finance principals and the ability to apply them to the duties described above.
• Strong computer skills including all applications in Microsoft Office.
• Excellent analytical, verbal and written skills.
• High level of business acumen, strategic agility, ability to exercise sound judgment and independent decision making.
• Ability to diagnose and analyze problems and identify and drive appropriate solutions.
• Experience facilitating meetings with high level cross functional teams.
• Experience with mainframe system, Oracle preferred.

WHAT YOU'LL BRING

• High School diploma or equivalent required.
• Bachelor’s degree is preferred or equivalent experience
• Typically, 5+ years of billing experience with 1-3 years lead experience
• Good customer service skills
• Strong verbal and written skills
• Basic math and accounting software skills
• Good quality of research abilities
• Knowledge of acquiring financial concepts,
• Organizational skills, punctuality and advanced multi-tasking

Pay Range: $18.65 - 24.87 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.