Order Processor (Onsite)

Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Intake, image, sort and ship documents sent to First American from clients with proficient speed and accuracy to ensure deliverables are met on time. Research and troubleshot documents approaching SLA to ensure timely deliverables. Provide email correspondence with client contacts to maintain and build the relationship.

What You’ll Do

• Intake documents sent to First American through the mail or email
• Respond to emails and processes email orders
• Provides customer service
• Troubleshoots / researches customer issues
• Ensure accuracy by correcting any found issues
• Runs/reviews internal and external reports
• Runs/reviews supplemental reports
• Tracks computer orders – manual or system generated
• Other duties as assigned

What You’ll Bring

• General knowledge of company products and customer service activities.
• Proficient MS Office skills, specifically MS Excel
• Must be able to navigate a computerized data entry system or other relevant applications.
• Good verbal and written skills.
• Strong interpersonal skills
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Basic math skills
• Ability to apply common sense, understanding and problem solving

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• 1- 2 years related experience

Salary Range: $10.67 - $14.22 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.